ES 205 - Crisis Intervention and Management for Emergency Services Workers

3 Credit(s)

Prerequisite(s): BT 113 or WR 115 or designated placement.

Course Description: Focuses on the practical application of psychology in everyday situations including crises encountered in a variety of settings related to public safety workers. Presents materials on the communication and interaction with people in various crisis situations, death and death notification, suicide, behavioral emergencies, abuse, and stress. A great deal of time is spent on strategies for the personal health and wellness of the Emergency Services Worker. Techniques on the initial intervention, defusing and assessment, self-care, and referral in crisis are included.

Course Level: Career/Tech Preparatory

Course Learning Outcomes:

CLO#1: Describe historical and theoretical concepts of crisis intervention and importance of self-care.
CLO#2: Demonstrate and outline effective communication strategies, cultural competency, and conflict intervention skills. (ILO: Communication)
CLO#3: Demonstrate how to provide support, direction and control to persons in crisis, and demonstrate/outline practical approaches to suicide intervention.
CLO#4: Identify intervention strategies with diverse populations, domestic abuse, child abuse, and elder abuse and mistreatment.
CLO#5: Describe collective responses by multiple providers of emergency services during catastrophic disasters in communities.
CLO#6: Identify and describe community resources available to support individuals of crisis.
CLO#7: Outline and describe the importance of maintaining an attitude that stresses personal effectiveness, self-control, empathy, and safety in responding to crisis.
CLO#8: Outline and implement self-care strategies for persons who intervene in crisis situations. Formulate a plan of self-care. (ILO: Critical Thinking)