BT 111 - Conflict Management

2 Credit(s)

Prerequisite(s): BT 113 or WR 115 or designated placement score.

Course Description: Provides students with the skills to turn conflict into a positive experience. Conflict is inevitable in interpersonal relationships, especially in the workplace, but the ability to constructively handle conflict and manage interpersonal differences will enhance relationships with your co-workers, supervisors, and subordinates. Students will identify what conflict is, positive and negative aspects of conflict, types and sources of conflict, and strategies in dealing with conflict. Through the use of self-assessment instruments, students will identify their personal conflict management style(s). Other topics include emotional aspects of conflict, determining which approaches to conflict management are over-utilized and under-utilized, and stress and anger management strategies used in conflict management.

Course Level: Career/Tech Preparatory

Course Learning Outcomes:

CLO#1: Compare and contrast conflict management and conflict resolution.
CLO#2: Identify common sources and types of conflict found in the workplace.
CLO#3: Identify the positive and negative aspects of conflict in the workplace.
CLO#4: Compare and contrast the major conflict management styles found in a variety of conflict management style self-assessment instruments.
CLO#5: Identify strategies to manage conflict caused by work-related stress and anger issues.
CLO#6: Identify the major approaches in conflict management and determine which ones are over-utilized and under-utilized.
CLO#7: Differentiate among the following strategies used to effectively deal with conflict: problem solving, assertiveness, cooperation, avoidance, accommodation, collaboration, and compromising.
CLO#8: Using various self-assessment instruments, identify your most preferred and least preferred conflict management styles and in which workplace situations they would be most/least effective. (ILO: Critical Thinking)