DA 104 - Dental Administration

2 Credit(s)

Prerequisite(s): Successful completion of the first term of the Dental Assistant program.

Course Description: Introduces office management and administrative skills that are required in a dental setting. Students will become familiar and practice communication skills, written correspondence, patient relations, team communications, patient clinical records, information management, patient scheduling and recall systems, dental insurance processing, inventory management, financial arrangements, collection procedures, accounts receivable and payable, and employment strategies.

Course Level: Career/Tech Preparatory

Course Learning Outcomes:

CLO#1: Develop mock patient files (computerized and manual) that includes information used/required by the dental office.
CLO#2: Discuss types of documents and written communications office used in a dental office. Identify styles and qualities that are professional and deemed appropriate. (ILO: Communication)
CLO#3: Describe scheduling systems (computerized and manual) and demonstrate understanding of scheduling techniques.
CLO#4: Discuss the purpose and types of dental insurance, identify dental procedures and coding, explain how insurance claims are filed and processed and the procedure for and purpose of claims follow-up.
CLO#5: Discuss the importance of accuracy in inventory control in a dental practice (computerized and manual).
CLO#6: Define the Dental Practice Act and the role that the State Board of dentistry plays in governing a dental practice.