AH 120 - Medical Office Assistant I

4 Credit(s)

Prerequisite(s): Acceptance into the Medical Office Assistant Certificate program.

Course Description: The first of two courses that prepare students for careers as medical administrative assistants. Introduces the concepts and skills related to patient and facility scheduling, patient intake, office logistics, privacy, and basic workplace safety.

Course Level: Career/Tech Preparatory

Course Learning Outcomes:

CLO#1: Describe the roles and responsibilities of medical administrative assistants and how they collaborate with other members of the healthcare team.
CLO#2: Identify procedures for patient scheduling, facility scheduling, and protocols for no-show, missed, cancelled or follow-up appointments, and confirming future appointments.
CLO#3: Perform the patient intake process, including patient greeting, collection of appropriate information, confidentiality, and the issues of a diverse patient population.
CLO#4: Perform health information management such as filing medical records, collecting copayments, and managing health record. (ILO: Quantitative Literacy and Reasoning)
CLO#5: Identify OSHA and HIPPA guidelines and specific practices for regulatory compliance in a medical setting.