BT 101 - Human Relations in Organizations

3 Credit(s)

Prerequisite(s): RD 90 and WR 90, or WR 91 (WR 91 substitutes for both RD 90 and WR 90) or designated placement.

Course Description: This course uses current research, lecture, class discussion, group activities, videos, guest speakers, and supplemental exercises to explore, evaluate, and understand common situations and problems in human relations for the work world. Among the issues covered are communications, group dynamics, self-awareness (communication styles, self-esteem, attitudes, emotions, and ethics), workplace diversity and inclusion, motivation, trust-building, self-disclosure, teamwork, and conflict management.

Course Level: Career/Tech Preparatory

Course Learning Outcomes:

CLO#1: Define human relations
CLO#2: Explain the importance of developing good human relations skills as the key to personal growth and workplace success.
CLO#3: Explain how career success begins with gaining self-awareness and knowing your attitudes, motivations, communications style, and values.
CLO#4: Improve human relations on the job by building stronger relationships with coworkers and supervisors, practicing self-disclosure, giving and receiving positive reinforcement, accepting criticism constructively, and by presenting a professional image.
CLO#5: Demonstrate effective team building and conflict management strategies.
CLO#6: Manage work-related stress, deal with realistic workplace challenges, and gain skills to better cope with uncertainties and changes.
CLO#7: Explain the importance of diversity and inclusion, practicing acceptance, and achieving emotional balance. (ILO: Equity, Diversity, Inclusion and Global Consciousness)
CLO#8: Improve work-readiness skills by developing ability to read and follow written and oral instruction, complete tasks on time, organize and process paperwork, and follow procedures.