Information Technology Technician

Career Pathway Certificate

About the Program

The Information Technology Technician Certificate is a three-term certificate designed to give students the appropriate experiences in hardware, software support, and customer service to lead to entry-level employment in the information technology field. Students will explore problem solving and troubleshooting in the classroom setting and in internship-based environments. This certificate can be completed while working toward the Computer Support Technician Associate of Applied Science degree.

Program Learning Outcomes

The curriculum in RCC courses is derived from a set of identified learning outcomes that are relevant to the discipline. The program learning outcomes for Information Technology Technician Career Pathway Certificate are:

Develop critical thinking and problem-solving skills working with hardware, networks, and in software support.

Install and configure various operating systems and networks.

Develop interpersonal and customer service skills.

Entry Requirements

Students are required to complete the Placement Process to determine skill level and readiness in math, reading, and writing. As part of their training program, students must begin with the courses within their skill level as determined through the Placement Process.

Advanced Standing

Coursework from accredited universities will be accepted in accordance with college policies and the Computer Science Department Chair’s approval. In order to ensure that coursework is current, program courses over five years old must be reviewed and approved by the Computer Science department chair before being accepted toward core requirements. Students in the high school College Now credit program must meet with the department chair to determine placement.

Credits earned in the successful completion of Career Pathway Certificates can be applied to other certificates and degrees in the Career Pathway. For more information, speak to a program advisor.

Completion Requirements

Students completing the required credits in this program with a grade of “C-” or better will receive an Information Technology Technician Career Pathway Certificate. Certain prerequisite and required courses are graded on a pass/no pass basis only.  A grade of “P” for these courses indicates a student earned the equivalent of a “C-” or better grade.

This guide lays out an optimal path to graduate. Where zero credits are listed in the prerequisites, students may place into a higher level(s) based on designated placement. Note: some prerequisites may be required for graduation. Please consult an advisor with any program completion questions.