CIS 282 - Help Desk Internship

CIS 281  

Course Description: Help Desk Internship enables students to receive academic credit for on-the-job, experiential learning based on skills acquired in their program. Together, the instructor, help desk technicians, and student establish learning objectives that specify the significant and appropriate learning which is expected to result from the work experience. This course offers a career-related experience for students working for an approved employer. As a capstone course, students should complete this course within the last 2 terms of their certificate or degree.

Course Learning Outcomes:

• CLO#1: Successfully complete the interview process.
• CLO#2: Complete forms accurately and meet deadlines.
• CLO#3: Demonstrate the importance of an acceptable work ethic and professional presence as described in the CWE Work Ethic and Professional Presence Guidelines and student’s learning objectives.
• CLO#4: Follow instructions and meet deadlines. (ILO: Information Literacy)
• CLO#5: Apply program knowledge, theories, principles, methods and technology. Gain new knowledge, skills, and experience while on the job. (ILO: Information Literacy)