DA 107 - Comm and Professional Behavior - DA

3 Credit(s)

Course Description: Prepares dental assisting students with vital communication skills for effective patient interactions and teamwork in the dental setting. Students will learn culturally competent communication, therapeutic strategies, and essential written and oral patient education and documentation skills with dental patients. In addition, students will learn workplace ethics and professionalism to enhance patient experiences and outcomes. Formerly offered as AH105.

Course Learning Outcomes:

CLO#1: Compare and contrast therapeutic and nontherapeutic communication.
CLO#2: Identify barriers to multicultural therapeutic communication.
CLO#3: Identify personal goals to improving culturally competent communication and behavioral skills. (ILO: Equity, Diversity, Inclusion and Global Consciousness)
CLO#4: Analyze conflict in the workplace and provide solutions for resolution.
CLO#5: Perform motivational interviewing techniques and describe patient goal setting.

ACTI Code and Course Type
210 Career / Tech Preparatory

Length of Course:
A required state minimum of (30) and a standard RCC delivery of (33) lecture hours per term, not to exceed (36) hours per term