FRP 249 - Fire Service Leadership

• CLO#1: Examine the roles and responsibilities of local government supervisors. (ILO: Critical Thinking)
• CLO#2: Identify characteristics, attitudes, and behaviors of effective supervisors.
• CLO#3: Apply theories of effective supervision in practice.
• CLO#4: Demonstrates problem-solving in a group or committee setting.

1. An Orientation to Effective Supervisory Skill Building
   1. course materials, processes, and goals
   2. self-assessment of supervisory skills
2. The Job of the Supervisor: (CHAPT 1,2) 
   1. roles, responsibilities, and duties of local government supervisors
   2. implications changing values and attitudes for supervision understanding personal attitudes and beliefs about work and how these affect supervisory styles and behaviors
3. Leading the Work Team: (CHAPT 3,4)
   1. characteristics, skills, and behaviors of effective leaders
   2. models for supervisory styles
   3. advocating the leader-supervisor
   4. relationship between leadership attitudes and supervisory behaviors
4. Developing Administrative Skills:  Planning and Organizing:  (CHAPT 5,6)
   1. key elements of planning
   2. setting goals and objectives
   3. establishing work plans and schedules
   4. managing time
   5. delegating effectively
5. Managing Personnel Issues: Selection, Orientation, Training, and Evaluation: (CHAPT 7,8)
   1. selection, orientation, training, and evaluation of employees
   2. employee performance
   3. professional development and performance evaluation
6. Communicating, Coaching, and Counseling: (CHAPT 9,10)
   1. communication channels of organizations
   2. difference between communication and effective communication
   3. effective communication skills
   4. coaching, counseling, directing, giving feedback, and listening
7. Creating a Climate for Motivation: (CHAPT 11)
   1. theories and concepts of motivation and their implications for supervisors
   2. the link between a supervisor’s attitudes and an employee’s level of motivation
   3. strategies and techniques for enhancing motivation
8. Managing Change without Anxiety: (CHAPT 12)
   1. change and its implications
   2. steps to create a climate for change
   3. plan, implement, and manage change
9. Maintaining a Productive Work Environment: (CHAPT 13,14)
   1. factors that contribute to performance problems and grievances
   2. the importance of encouraging self-discipline
   3. addressing performance problems and taking disciplinary measures
10. Managing Special Concerns: Safety and the Budget: (CHAPT 15,16)
    1. Supervisor’s responsibility in maintaining a safe work environment
    2. overview of the local government budget process and the supervisor’s role in that process
11. Fostering Public Relations and Providing Quality Service: (CHAPT 17)
    1. local government employee’s responsibility to provide citizens with quality service
    2. supervisor’s role in fostering a customer service orientation
12. Summarizing What you Know
    1. participants’ self-evaluation of progress toward course goals
    2. reassess supervisory skills
    3. develop an action plan to continue building skills

 

Typical Required and Recommended Equipment and Materials: None.

ACTI Code and Course Type
210 Career / Tech Preparatory

Length of Course:
A required state minimum of (30) and a standard RCC delivery of (33) lecture hours per term, not to exceed (36) hours per term.