DA 104 - Dental Administration

Successful completion of the first term of the Dental Assistant program.

Course Description: Introduces office management and administrative skills that are required in a dental setting. Students will become familiar and practice communication skills, written correspondence, patient relations, team communications, patient clinical records, information management, patient scheduling and recall systems, dental insurance processing, inventory management, financial arrangements, collection procedures, accounts receivable and payable, and employment strategies.

Course Learning Outcomes:

• CLO#1: Develop mock patient files (computerized and manual) that includes information used/required by the dental office.
• CLO#2: Discuss types of documents and written communications office used in a dental office. (ILO: Communication)
• CLO#3: Describe scheduling systems (computerized and manual) and demonstrate understanding of scheduling techniques.
• CLO#4: Discuss all aspects of dental insurance.
• CLO#5: Discuss the importance of accuracy in inventory control in a dental practice (computerized and manual).
• CLO#6: List  the procedures the Dental Practice Act allows dental assistants to perform.