AH 105 - Comm and Professional Behavior

3 Credit(s)

Course Description: Prepares students for practicum experiences and employment in the healthcare industry by understanding multicultural therapeutic communication and culturally competent communication and behavior. In addition, students will learn professional communication skills (oral and written), workplace ethics, and professional behavior.

Course Learning Outcomes:

CLO#1: Compare and contrast therapeutic and nontherapeutic communication.
CLO#2: Identify barriers to multicultural therapeutic communication.
CLO#3: Identify personal goals to improving culturally competent communication and behavioral skills. (ILO: Equity, Diversity, Inclusion and Global Consciousness)
CLO#4: Analyze conflict in the workplace and provide solutions for resolution.
CLO#5: Perform motivational interviewing techniques and describe patient goal setting.

Typical Course Content:
Introduction to communication in a healthcare setting: social and therapeutic considerations.

Effective communication: the communication cycle, verbal/non-verbal communication.

Cultural competency within healthcare settings.

Therapeutic communication across the lifespan.

Communication in stressful environments.

Professional communication: verbal and written.

Professional workplace behaviors and habits.

Conflict resolution strategies for the workplace.

Introduction to motivational interviewing; a communication strategy for patient care.

Typical Required and Recommended Equipment and Materials: Access to a computer with Internet capability, a word processing program (e.g., Microsoft Word) and printer.

ACTI Code and Course Type
210 Career / Tech Preparatory

Length of Course:
A required state minimum of (30) and a standard RCC delivery of (33) lecture hours per term, not to exceed (36) hours per term